Skip to main content

Actions Speak Louder Than Words


We often perceive Leadership Communication as a purely verbal and intellectual exercise, but that’s not the complete picture. Leadership Communication is less about the words you use and more about how you convey them.

As you present your message, your physical presence plays a crucial role. Your body sends its own signals through gestures and tone of voice, which can differ significantly from your spoken words. Unfortunately, it’s often your body language that resonates more with your colleagues.

This brings us to a fundamental truth: when it comes to body language, actions do speak louder than words. Your body language can either enhance or undermine your Leadership Communication.

Your eyes, mouth, hands, head, and various body movements all provide insights into your mental state. While gestures can emphasize your points, excessive or exaggerated movements may come across as overbearing or aggressive when your intention was simply to appear "strong."

Certain gestures, like touching your face or hair or covering your mouth, can convey a lack of honesty. Your facial expressions are equally crucial; they reflect how you feel about both yourself and your message. Overall posture plays an important role as well.

A combination of a lack of eye contact, nervous gestures such as scratching or touching your face, a wavering voice, and poor posture can signal discomfort. 

Remember: no matter how well-crafted your verbal message is, your body language will always take precedence.

Keys to Success

It is essential to understand how to move, where to look, where to stand or sit, and what gestures to use when interacting with others. Coaching can help enhance these skills, and here are four key areas to master:

1. **Posture**: This is vital for demonstrating confidence. Avoid slouching! Stand or sit with your shoulders back and chest out. Good posture not only puts you in a positive frame of mind but also projects energy, resilience, and confidence.

2. **Eye Contact**: Always maintain eye contact, preferably with your conversation partner. Wandering eyes can make you appear sneaky and can lead to feelings of distraction. (Note: While eye contact is generally positive, it may be interpreted negatively in certain cultures, especially between genders.)

3. **Smile**: A genuine smile helps put people at ease and fosters immediate rapport. However, ensure that your facial expression aligns with the message you’re communicating—smiling while discussing layoffs, for example, would be inappropriate.

4. **Voice Control**: Speak clearly and confidently (avoid unconscious fillers like "uhm"), maintain an open and natural demeanour, and uphold good posture. These elements are key to successful interactions.

Being skilled in body language is crucial to your personal brand. Great leaders know how to sit, stand, walk, and gesture in ways that exude competence. They also convey warmth and empathy, particularly when fostering collaborative environments or managing change. 

Developing this powerful skill set is essential for any leader. 

For more information, visit www.interactwa.com.au.

Popular posts from this blog

Practice makes you 60% better!

Be honest: when you have a challenging conversation ahead, how much time do you spend practising it? I mean really practising—sitting down, speaking out loud, positioning your hands as you want them, and using the appropriate tone of voice—as opposed to just thinking about how to approach it. I spent nearly ten years in sales, and I used to rehearse my negotiation skills in my car. While I was mentally preparing, I realized that wasn’t real practice. You truly need to say it out loud and act it out. Take it from someone who has spent a lot of time rehearsing like an actor. There are two forms of long-term memory to consider: 1. **Explicit Memory**: This type stores facts, events, people, places, and objects. 2. **Implicit Memory**: This retains perceptual and motor skills, such as riding a bike or typing on a keyboard. To recall explicit memories—like the script of your message—you need to consciously focus on the process of retrieval, which can be challenging. In contrast, implicit m...
Read more

How I Failed in Feedback...

Research is finally showing the link between free-flowing feedback and better business results. In workplaces where managers don’t give and receive feedback, employee engagement rates limp in at 29%. On the flip side, when feedback is regularly exchanged between managers and employees, engagement jumps to 79%. But let’s face it, we’re human — and we find it tough to engage in feedback. Many of us —including myself — get defensive when we hear it, or we assume nobody wants to hear it. So feedback gets chronically buried and put off. But it doesn’t have to.  In my experience, there is a simple principle that can play a key role in unlocking feedback: It’s not who you are, it’s what you do As a communication trainer and role play actor, I assume that everyone wants to, and can, get better. When I take this approach I find myself able to engage in discussions about areas for improvement with an optimistic and open heart. But even though I always try to take thi...
Read more