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Showing posts from January, 2018

Training Managers for Mental Health Conversations

Last week I visited a new coffee place in the city. As I walked in, there was nobody behind the till. A young man in his twenties was making coffees for two business men and told me he'd be with me as soon as possible.  Then suddenly another employee appeared from the kitchen.  Her eyes red from crying.  Desperately biting her lip in an attempt to keep a straight face. She jumped behind the till and asked me for my coffee order without making eye-contact.    I asked her if she was OK.  She said she was fine.  I said I had trouble believing her.  She said she was just trying to keep it together. I asked her if there was anything I could do for her.  She said she just wanted to get some air. So after her young male colleague agreed to take over, we stepped outside together.  She told me she didn't want anybody to  find out she was suffering from anxiety. This job was very important to her.  When I asked her why she didn't talk to her manager, she reassu