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Showing posts from May, 2020

Beware of the Sh#t Sandwich!

If you’ve ever attended a management communication workshop you might have come across the concept of the “feedback sandwich.” 
At InterACT we like to refer to it as the “Sh#t Sandwich”.
The idea is that when giving confronting feedback, managers should sandwich it between two pieces of positive feedback: open with some praise, then offer the critical feedback, then close with some more praise to leave the person feeling good. It’s based on the idea that it’s easier for people to accept negative feedback when they also hear about what’s going well.
Unfortunately, the sh#t sandwich is full of problems. Firstly, once your employees recognize what you’re doing, they might start bracing for criticism every time you open a conversation with praise. It can also make the praise itself seem insincere. Or worse…kind of as an insult: like when you have to give a dog a pill and you hide it in a piece of sausage to trick them into swallowing.
This approach can cause the manager’s real message …