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Showing posts from 2020

Emotions at work? Yes please!

"I was biting my tongue the whole time" "Gosh, he makes my blood boil" "I wish she would just get off my back" “There is a knot in my stomach” These are all common idioms which are related to where emotions can settle in our body. We especially notice it during those tricky conversations. But weirdly enough, even though our body is telling us exactly what is going on, we hardly listen to it. A missed opportunity because they are crucial signals that remind you to use your communication skills and our emotional intelligence. 
What to do? -    * Do you notice tension in your body? Do you feel your heart beat faster? You may find it an exciting conversation. Ask yourself: What do I find exciting or difficult?-       * State what you see or feel. Such as: "I notice my heart is beating fast and there is a knot in my stomach. I feel uncomfortable.” -      *  Examine your own judgment of emotions. What do you think about those emotions? What did you learn ab…

Actions Speak Louder Than Words

We tend to think that Leadership Communication is a verbal, intellectual exercise, but it's not. Leadership Communication is not so much about what you say, but how you say it. It is you, in physical form, who is presenting those words, and your body carries its own messages through your gestures and your tone of voice. So it’s possible that your words may be saying one thing, but your body language quite another. Unfortunately, it is your body language which resonates most with your colleagues. Lots of research supports this -- for example, a landmark UCLA study showed that gestures count for a whopping 55% of the impact you have on someone, while your tone of voice makes up 38%. Your words? A measly 7%. So the non-verbal part of your communication accounts for 93% of its impact!Which leads us to a simple and irrevocable truth: When it comes to body language, actions speak louder than words, and your body language can make or break your Leadership Communication.Your eyes, your mo…

Why the need for offline learning may increase due to COVID

Hardly any industry was spared by COVID-19. Our business was affected too and back in March we saw all our leadership workshops, presentations and roleplay sessions being postponed or cancelled. Each of these cancellations and postponements was right because health and human well-being always come first. Many training workshops and coaching’s continued online and suddenly in the industry, the buzz words were "live virtual training’ and "remote online learning". But the question arises as to whether people as social beings want to and actually can learn new Leadership skills exclusively with digital experiences – without the so valuable touchpoint "real-life".Only when we share experiences with other people do we come alive. Therefore, physical experiences will always be relevant. Even more: I think that after this crisis people will have an even greater need for offline learning experiences in the "real" world and the senses of all of us will become …

Beware of the Sh#t Sandwich!

If you’ve ever attended a management communication workshop you might have come across the concept of the “feedback sandwich.” 
At InterACT we like to refer to it as the “Sh#t Sandwich”.
The idea is that when giving confronting feedback, managers should sandwich it between two pieces of positive feedback: open with some praise, then offer the critical feedback, then close with some more praise to leave the person feeling good. It’s based on the idea that it’s easier for people to accept negative feedback when they also hear about what’s going well.
Unfortunately, the sh#t sandwich is full of problems. Firstly, once your employees recognize what you’re doing, they might start bracing for criticism every time you open a conversation with praise. It can also make the praise itself seem insincere. Or worse…kind of as an insult: like when you have to give a dog a pill and you hide it in a piece of sausage to trick them into swallowing.
This approach can cause the manager’s real message …

The Power of Play

How many times have you come out of a meeting, interview or pitch cringing at how it went and wishing you’d presented yourself better?
Good communication skills are absolutely vital in every area of business – both individually and collectively – and many corporations are seeing the value in being able to ‘act out’ workplace scenarios in order to see where pitfalls or opportunities lie.
Drama-based training providers in Australia, such as InterACT, have been blazing a trail in this alternative approach to business coaching and training.  
Unlike normal training, which is usually directed at improving focus and furthering the business’s core aims, employing acting skills puts you physically and mentally in a situation that forces you to consider what behaviours might lead to the most successful outcomes.
Participants of training workshops will usually understand theoretically what they need to do. The ‘add on’ that using drama-based methods gives participants is to be able to see, hear and…