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Showing posts from August, 2018

The 1 critical element missing from Leadership Training

When I was 28, I was beside myself with excitement when I learned I was being promoted to my first Account Management position. It was everything I had worked hard for, and I was determined to be the best Account Manager possible. My company's leadership training program addressed many critical elements, like understanding my new role and what my responsibilities would include, communicating expectations clearly and delegating responsibilities.  However, my training didn't include any learnings on how to deal with conflict and with resistance. It turned out to be the critical missing element, leaving me unprepared for a challenge I would soon face... In my early days in the new position everything went well, and I was thrilled to see my clients and account team members respond to my actions. However, the honeymoon ended quickly when one of my biggest clients started arguing with me in a crucial meeting and was causing conflict about a contractual error.  I was so confused. I …