InterACT WA

It’s more important for success than technology, strategy, and even products. The only way for your organisation to survive and thrive in the long run is the ability to keep developing your staff. 
Having spent the last ten years designing and delivering interpersonal skills training and leadership development programs for dozens of companies in both Europe and Western Australia, I’ve seen a lot of what works. And what doesn’t.

I believe it is time for some new rules to make training more productive than problematic.  Starting with these 3 hard-and-fast rules:  
Rule 1: 70-20-10 Have you ever sat in a classroom all day for a training program, wondering “how much longer??” Of all the things we do to educate, the least valuable of all are the endless hours we force people to sit still and … “learn”. The 70-20-10 rule suggests learning from challenging assignments like role play simulations should account for 70% of training time, with 20% from peer-to-peer learning and just 10% from tra…

Role-play long has been a common training method among military branches, emergency response groups, and companies where quick decision-making is highly valued. So why not in the world of business training? Over the last few years, it seems role-play has been incorporated more often in business training curricula, and for good reason. For example, sales teams that continually engage in role-playing are more likely to outperform their non-role-playing competitors. And managers that get to experience authentic role play sessions turn out to be stronger and more confident leaders.  Benefits of Role-Play Here are just a few of the benefits of making role-play a part of your business training:
1. It builds confidence: When your team role-plays, you can throw any number of situations at them. Role-playing provides a safe environment to encounter these scenarios for the first time, which builds confidence in team members that can help them in their day-to-day roles.2. It develops great listenin…